Hanging Out at Starbucks Will Cost You as Company Reverses Its Open-Door Policy

Starbucks is making a major shift by reversing its open-door policy, which previously allowed non-paying customers to use its seating and restrooms freely. The company has decided to limit store access to paying customers, citing concerns over security, cleanliness, and operational efficiency. This move comes after years of debate regarding Starbucks' welcoming approach, which began in 2018 as part of an inclusivity initiative. However, increasing incidents of disruptions, overcrowding, and maintenance challenges have prompted this policy shift. While some customers support the change, arguing that it enhances the café experience for paying visitors, others criticize it as a step away from inclusivity. Starbucks has assured that exceptions will be made in certain cases, such as emergencies or extreme weather conditions. The new policy is expected to roll out gradually across various locations, with enforcement left to store managers' discretion.